Find the answer to our most common questions about the human dog bed. If you need more help, please contact us and our team will get back to you.
How much is the human dog bed?
Please refer to the Ninetails product page for pricing information.
Can I get a discount for my order?
Yes, sign up to our newsletter and you'll get $25 off your order.
If I buy 2 Ninetails Human Dog Beds do I get 50% of the second bed?
Yes, if you purchase 2 Human Dog Beds the second bed will be 50% off.
How do I clean my Ninetails?
Just remove the fabric cover and wash it in your washing machine. It can be dried easily on a low tumble setting. Once dry, it can be placed back on the bed.
Delivery & Tracking
How much does shipping cost?
We offer FREE standard shipping worldwide. We also offer insured shipping and express shipping options.
When will my Ninetails be delivered?
Your Ninetails is hand made to order, most orders ship in about 7 days.
Please see our Shipping Policy for delivery times.
How do I track my order once it has shipped?
A tracking number will be sent to you when your product is shipped and arrives in your destination country. You can also track your order on our tracking page.
Will there be customs or duties fees?
Yes, all customers are responsible to pay any applicable inbound duties, taxes, and any other fees which your local customs authority deems appropriate.
Plase see our Shipping Policy for more details.
Returns & Exchanges
What if I am unhappy with my Ninetails?
We have a 30-day happiness guarantee program. If you find your Ninetails is too comfortable then we'll take it back.
Please see our Return Policy for more details.
Can I cancel my order?
To cancel an order, please contact us as soon as possible. If your order has not yet been dispatched to our manufacturer, we will immediately refund your full payment.
If your order has been dispatched, we can only refund your payment after you have received the parcel and shipped it back to us.
What if my Ninetails arrives damaged?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We require you to contact us within 5 days of delivery and we will evaluate the issue and make it right.