Winter: Free Shipping + 25% Off

Frequently Asked Questions

Find the answer to our most common questions about the human dog bed. If you need more help, please contact us and our team will get back to you.

General Information

Please refer to the Ninetails product page for pricing information.

Yes, sign up to our newsletter and you'll get $25 off your order.

Yes, if you purchase 2 Human Dog Beds the second bed will be 50% off.

Just remove the fabric cover and wash it in your washing machine. It can be dried easily on a low tumble setting. Once dry, it can be placed back on the bed.

Delivery & Tracking

We offer FREE standard shipping worldwide. We also offer insured shipping and express shipping options.

Your Ninetails is hand made to order, most orders ship in about 7 days.

Please see our Shipping Policy for delivery times.

A tracking number will be sent to you when your product is shipped and arrives in your destination country. You can also track your order on our tracking page.

Yes, all customers are responsible to pay any applicable inbound duties, taxes, and any other fees which your local customs authority deems appropriate.

Plase see our Shipping Policy for more details.

Returns & Exchanges

We have a 30-day happiness guarantee program. If you find your Ninetails is too comfortable then we'll take it back.

Please see our Return Policy for more details.

To cancel an order, please contact us as soon as possible. If your order has not yet been dispatched to our manufacturer, we will immediately refund your full payment.

If your order has been dispatched, we can only refund your payment after you have received the parcel and shipped it back to us. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We require you to contact us within 5 days of delivery and we will evaluate the issue and make it right.